Voice AI Agent for customer service
A voice agent that answers the phone in natural language, handles repetitive requests and hands over to a person when needed.
Illustration with sample data
What it does.
Speaks naturally
Conversations with a voice chosen with you. It says straight away that it is an AI assistant.
Handles repetitive requests
Order status, appointments, product and service information, data collection.
Hands over to a person
When a request falls outside its scope, it transfers the call with a summary of the conversation.
Leaves a record
Every call becomes a note in the CRM or ERP, available to whoever follows the customer.
How we start.
The same method as every project: we start from the process and the people, not from the product.
- 1
Listen to the calls
Which requests arrive, how you answer today, when a person is needed.
- 2
Configure the agent
Voice, tone, company information and handover rules.
- 3
Connect the systems
Phone system, CRM, ERP and calendar.
- 4
Start step by step
First out of hours or on busy lines, then where needed, with weekly reviews.
Where it is used.
- Customer service
- Bookings and appointments
- Order and delivery status
- Out-of-hours requests
Before you ask.
Does the customer know they are talking to an AI?
Yes. It says so at the start of the conversation, as the AI Act requires.
Does it integrate with our phone system?
Yes. It connects to the main VoIP systems and the numbers you already use, as well as CRMs and ticketing systems.
What happens when it cannot answer?
It recognises cases outside its scope and transfers the call to a person, with the context already collected.
Does it speak other languages?
Yes: Italian and English, and other languages when needed, recognising the caller's language.
If AI is not the right answer for your case, we will tell you.
A 30-minute call about a process that costs you time today. We tell you what we would do, and what we would not.
